Lead Retail Associate, Electronics Repair

Lead Retail Associate, Electronics Repair

Asurion

Provide Chain – UBIF
CA United States

Verified

Job Description:

$5,000 Signal On Bonus

 

For greater than 25 years, Asurion has been a frontrunner in innovation, not solely within the tech options trade, however in making a tradition the place staff really feel valued.

 

We assist individuals do extra with their expertise and keep linked on all of their units. We offer our prospects with easy, useful recommendation to get essentially the most from their expertise, help to repair any expertise points they’ve and safety of their units to make sure they rapidly get a alternative or restore if something does go improper.

 

What you may be doing:

The Lead Retail Affiliate, Electronics Restore helps the Retailer Lead by overseeing stock, conducting buybacks/RMA’s, and offers coaching to the Again of the Home workforce to make sure everyone seems to be totally skilled and geared up to deal with all BOH capabilities.

 

Important Duties and Duties:

Accountable for all repairs executed in home Accountable for managing again of home and supervising different workers techsAccountable for sustaining SLAs on TAT for repairs Accountable for ramping new Techs to proficiency Capacity to carry out repairs on all units Accountable for making certain elements can be found (ordering, receiving all PO’s and objects) Account for restore bounce Can fill in for the Retailer Lead if the shop Lead is away Carry out routine stock counts- reconciliation for all shrink and discrepancies to the shop lead Deliver expertise to persistently assist gross sales of the Linked Dwelling product and Serve, Remedy, and Promote on each buyer interactionEnsures again of home understands the main points of the Linked Dwelling product, methods to acquire an understanding of the shopper’s expertise, and methods to supply and promote safety/tech assist options to prospects to fulfill their needsPerform and assist the achievement of non-public and workforce objectives by performing in gross sales, offering glorious service and technical/restore assist, and creating glad prospects, in accordance with Asurion’s Core ValuesEnsures all new course of instruments and procedures are rolled out for again of the home Ensures all BOH trainings are accomplished by technicians Capacity to educate staff on a each day foundation. Guarantee all lively WOs are addressed by the tip of the day. Accountable for all Buybacks and RMA’s Owns BOH cleanliness Ensures PPE provides are ordered and utilizedEnsures security requirements are in place and metAbility to educate and promote services and products, together with the Linked Dwelling product

 

Right here’s what you’ll deliver to the workforce:

Communication and Superior Buyer ServiceGlobal & Cultural AwarenessRelationship ManagementSales Expertise Most well-liked The Lead Tech will assist the Retailer Lead in teaching and coaching the technician staffThis job operates in knowledgeable retail retailer atmosphere. This function routinely makes use of commonplace workplace gear reminiscent of computer systems, telephones, and printers/scanners.The bodily calls for described listed here are consultant of those who have to be met by an worker to efficiently carry out the important capabilities of this jobWhile performing the duties of this job, the worker is repeatedly required to speak with prospects and navigate all through the shop often itemizing massive objects as much as 35 poundsThis is a full-time place. Days and hours of labor are Monday by Sunday, 8 a.m. to 10:00 p.m.No journey is predicted for this place. On uncommon events, journey may happen for coaching functions.1 12 months or extra of Retail supervisory expertise or equivalentInventory supervisory expertise; stock counts, stay stock administration or equivalentProficient in Microsoft Workplace with an emphasis on ExcelProficient in speaking successfully and professionally by electronic mail with shoppers and colleagues6 months or extra of smartphone restore expertise or equivalentOutstanding customer support skillsExcellent technical, downside fixing, and analytical skillsExceptional organizational skillsStrong written and oral communication skillsWork effectively in a workforce environmentAbility to work versatile hours, together with weekends and holidaysHigh college diploma or GED PREFERRED QUALIFICATIONS

 

We handle you (advantages/perks):

Aggressive pay and advantages together with well being, dental, and visionRetirement financial savings plan Paid time offContinuing schooling supportOngoing coaching to develop your abilities

 

About ubreakifix

Since its inception in 2009, ubreakifix has grown to a whole bunch of shops nationwide in markets throughout the U.S and Canada. ubreakifix has change into the preeminent gadget restore firm within the trade, largely attributable to its low-price promise and trade main 90-day restore assure. ubreakifix handles the whole lot from telephones and gaming consoles, to cameras, laptops, and computer systems. Let the restore professionals at ubreakifix deliver your digital system again to its unique look, really feel and performance – all for a lot lower than shopping for a brand new one. And most repairs will be accomplished whilst you wait! From water-damage or shattered shows to complicated technical points, ubreakifix is your quick, reasonably priced, dependable restore resolution. Go to www.ubreakifix.com for more information!

About Muji Sakawari

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