Houston family still stranded from Southwest Airlines meltdown

Houston family still stranded from Southwest Airlines meltdown

The Southwest Airways debacle has left one Houston household stranded in North Carolina for practically every week — they usually’re nonetheless unsure after they’ll make it dwelling.

The Arguetas confirmed up on the Raleigh-Durham Worldwide Airport Tuesday — six days after their unique flight was canceled — to seek out their flight was but once more delayed.

“It’s ridiculous,” Alex Argueta informed ABC13. “I imply, they’re saying they’ve a flight tomorrow that they’re not even guaranteeing we’re going to have the ability to truly catch it and catch our subsequent flight.”

Alex arrived in North Carolina on Dec. 22 alongside together with his mother-in-law, spouse, and three younger kids.

They deliberate to spend the vacations and go away on Dec. 28 however had been pressured to remain one other week after an operational meltdown led Southwest to cancel greater than 15,000 flights final week.

The airline additionally misplaced two of the Argueta household’s suitcases, leaving the household to get by the week with primarily what they’d on their again, they stated.

Along with each mother and father lacking work, Alex stated one among his daughters is at risk of lacking her first day of faculty in the event that they don’t make it again to Houston by the top of the week.

Alex Argueta says his household has been stranded in North Carolina since their Southwest flight was canceled final Wednesday.ABC13

The Arguetas spent a number of hours stranded within the airport Tuesday, most of which they spent unproductively on the telephone with Southwest representatives.

Alex’s spouse, who declined to share her identify, spent three hours on the telephone with a consultant earlier than she stated she was hung up on. She additionally spent one other hour and quarter-hour on the telephone earlier within the day.

“They only say it’s not their fault,” Alex stated. “And that’s just about it. I imply we’re caught right here.”

The household confirmed up for a Tuesday flight to seek out out it had been canceled.

The Arguetas are contemplating driving practically 1,200 miles to get again dwelling to Houston.


The household is wanting into renting a automobile and driving the 1,200 miles to Texas, however the determination would come at a further value — they would wish to purchase three automobile seats for his or her younger kids.

“That’s a danger that we’re almost definitely going to take,” Alex stated. “I’ve no phrases for them as a result of they’re not prepared to do something.”

Southwest Airways CEO Bob Jordan vowed final week to refund prospects who had been impacted by the corporate’s meltdown. One passenger sued the airline for not following by on the promise, claiming he was solely provided credit score.

About Muji Sakawari

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