Customer Support Specialist

Customer Support Specialist


Advertising / promoting / PR
CA United States


Job Description What you may do: Assist our manufacturers attain audiences past their e-mail advertising database by executing checks throughout the globe Deal with & resolve inbound model questions through chat/e-mail Talk bugs and have requests to our Buyer Success & Product groups Assist create documentation to facilitate environment friendly answering of FAQ’s for manufacturers (weblog posts, hyperlinks to content material libraries, pre-written computerized e-mail/chat responses) Function the entrance line, serving to to reply our prospects’ questions by fast and environment friendly options Handle platform setup & configuration for brand new manufacturers and new groups inside manufacturers to assist model onboarding and ongoing relationship excellence Assist outline what nice assist from MakerSights appears like Experiences which confidently signify you: Clear, concrete work examples of buyer empathy – going above & past to assist prospects clear up thorny issues Cool, calm & collected strategy to buyer assist – confirmed capability to de-escalate conditions when obligatory Expertise managing up – this position would require partnership with many inner stakeholders (model account leads, cross-functional workforce members, and so forth.). Realizing when & easy methods to talk is crucial Comfy prioritizing pressing requests autonomously throughout B2B prospects whereas guaranteeing a fast SLA and clearly resolving requests for a number of stakeholders Palms on information of Freshdesk, Salesforce, Asana, Slack, Google Suite or related is a superb bonus About MakerSights MakerSights is the one collaborative assortment administration workspace that embeds client obsession straight into the concept-to-consumer course of. The MakerSights Workspace allows retail manufacturers to gather, analyze, and share the buyer knowledge that groups must make knowledgeable product and merchandising selections from seasonal course by go-to-market. Traditionally, manufacturers have accepted that about 40% of their merchandise will go unsold and be despatched to landfills or incineration as a part of the price of doing enterprise. It is because they haven’t had entry to goal client sentiment and demand knowledge that helps them perceive what their customers will purchase – and what they will not – when making crucial assortment selections. In consequence, the business has been pressured to make stock bets of near $1 trillion annually. At MakerSights, we envision a world the place client obsession powers progress and sustainability. Our mission is to assist manufacturers create extra merchandise that individuals love in order that collectively, we’re in a position to radically cut back waste within the retail business. Collectively, we’ll sort out the overproduction concern that plagues retail and is hurting our planet. Our prospects are consumer-obsessed, smart-to-market manufacturers, together with New Steadiness, Madewell, and Rothy’s, which might be radically lowering each financial and environmental waste, whereas driving revenue margins that have not been seen in many years. Based in 2015, MakerSights is headquartered in San Francisco with further places of work in Austin, Vancouver, and London. We’re backed by a number of the high know-how and sustainability-focused traders, together with Forerunner Ventures, Baseline Ventures, Gaingels, and G2 Enterprise Companions, a VC agency that completely invests in firms which might be supporting sustainable improvements that assist battle the local weather disaster. We at all times attempt to be intentional about who we accomplice with, which is why we not too long ago expanded our board illustration to incorporate Gaingels, an LGBTQ-focused investor syndicate that aligns with our dedication to fostering an inclusive firm tradition and supporting inclusive commerce. At MakerSights, We get our vitality from partnering with individuals who love what they do – each inside and out of doors of the workplace. We wish you to know that we’re dedicated to creating an atmosphere the place everybody can convey their true self to work on a regular basis. As an equal alternative employer, we prohibit any illegal discrimination on the idea of race, shade, faith, navy or veteran standing, intercourse, gender, gender identification or expression, sexual orientation, nationwide origin, age, incapacity or genetic data. These are our guiding ideas and apply throughout all points of employment.

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