Customer Success Engineer

Customer Success Engineer

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IT / Computing / Software program
CA United States


Job Description We’re rising quickly and we’re on the lookout for a Buyer Success Engineer to assist product and operations. It will embody working immediately with our largest and most vital clients to establish and resolve points, automating repetitive processes, and dealing intently with growth and enterprise groups. You’ll dive deep into code and logs, drive prioritization of operational points, and turn out to be intimate with the structure of our programs, whereas additionally deeply understanding buyer use-cases and configurations. The best candidate can be buyer targeted, have deep expertise working with Python, and be very snug with cloud computing and CI/CD structure matters. You should have enthusiasm for digging deep and glorious technical communication, prioritization and organizational abilities. We have now bots that learn to navigate and discover all forms of software program. These bots could be tuned to hunt for OS crashes/software program bugs, examine the app for usability points, or just learn to use the app like a traditional human person would. We’re on the lookout for creative-thinkers that may assist us innovate the world of testing with the newest advances in AI. Duties and Duties: Personal and drive the technical relationship with our clients. Take heed to clients to achieve a deep understanding of their supposed end result, processes, system environments and knowledge infrastructure. Implement third celebration integrations. Analysis and resolve technical points. Improve core product as wanted to satisfy buyer wants. Take part in pre-sales buyer conferences with prospect’s highest technical crew member, take a look at automation crew and others to explain the technical necessities of our product in a easy and comprehensible approach whereas constructing a trusting working relationship. Sustain with the newest developments in ML/AI with frequent discussions and collaborations. Necessities and {Qualifications}: MS in Laptop Science, Laptop Engineering, or equal expertise, or PhD in a STEM subject. Proficiency in Python together with familiarity with Matplotlib, NumPy, pandas, scikit-learn, and TensorFlow or PyTorch libraries. 3 years expertise constructing scripts, tooling, and automation for large-scale computing environments. Expertise with cloud computing platforms, comparable to AWS, GCP, or Azure. Expertise with CI/CD instruments comparable to TeamCity, Concourse, or Jenkins. Wonderful downside fixing abilities with a powerful consideration to element Means to dive deep into complicated technical issues Means to steadiness priorities and execute initiatives to completion whereas both working alone or inside a crew Pluses Expertise constructing, deploying, and monitoring companies utilizing a microservices structure. Expertise in High quality Assurance as a tester, QA engineer, automation engineer, or related function. Check.AI is an Equal Alternative Employer offers Equal Employment Alternatives to all workers and candidates for employment and prohibits discrimination and harassment of any sort with out regard to race, shade, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender identification or expression, or another attribute protected by federal, state or native legal guidelines. We have a good time range and are dedicated to creating an inclusive setting for all workers. Equal Employment Alternative is the regulation. Powered by JazzHR qPPDL1OrsX

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