Chicago Transit Authority launches ‘Ask CTA’ to hear feedback from passengers at rail stations, bus depots

Chicago Transit Authority launches ‘Ask CTA’ to hear feedback from passengers at rail stations, bus depots

CHICAGO (TOC) — The CTA will begin making managers accessible at rail stations and bus switch hubs to share considerations from passengers. They are going to be there to reply questions and listen to suggestions from riders.

A human assets consultant can even be accessible to supply data on jobs on the CTA.

On the first occasion Tuesday morning, CTA managers answered questions and listened to commuter suggestions.

Gina Betterman is fearful about individuals sleeping on trains every day.

“To not enable them to sleep on the trains or to gamble and smoke, they’re smoking pot getting excessive,” she mentioned. “They’re dwelling on the practice and that is disturbing,” she mentioned.

Security can also be a serious subject for riders and even others they know that use the trains on a regular basis.

“I do know for a couple of of my pals, like I’ve had pals the place if it is late at evening and they’re going dwelling by themselves I am like, ‘Be certain they keep on the telephone with me till you get dwelling’ and all the things like that,” rider Ange Toku mentioned. “Sure stops, sure, security is a matter.”

It is also about reliability. A gaggle referred to as commuters take actions is planning on holding a protest exterior of CTA headquarters subsequent month. They need workplace officers to pay attention to late trains and buses and a few that do not present up in any respect.

“The previous few years, the CTA’s reliability has actually, actually dropped,” Fabio Gottlicher mentioned. “Buses should not coming, typically delayed. You’ll be able to’t depend on the practice tracker to get to their vacation spot and the communication coming from CTA concerning the service degree to date as not been adequate, not reflecting what the passengers want.”

This system began Tuesday on the California Blue Line station Tuesday and can proceed for the subsequent a number of weeks. On Wednesday, will probably be on the ninety fifth/Dan Ryan Pink Line cease and on Thursday on the Central Inexperienced Line cease.

“The success of our Motion Plan not solely is determined by all of the issues are we doing to enhance buyer expertise, but additionally on being accessible to the communities we serve,” mentioned CTA President Dorval R. Carter, Jr. ” The ‘Ask CTA’ occasions will present our clients an opportunity to talk instantly with the managers answerable for various features at our company. However extra importantly, it can enable us to listen to instantly from our customers-and use their suggestions to assist us additional enhance how we offer transit service.”

Future areas and occasions shall be introduced on the CTA’s social media channels.

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